CLARITY Direct Neurofeedback: Returns & Refunds
At CLARITY Direct Neurofeedback™ (CLARITY), we want you to be completely satisfied with your purchase. We understand that trying a new approach to wellness can involve questions and considerations. That’s why we’ve designed a straightforward return policy to ensure your peace of mind. If you have any questions or need assistance, please don’t hesitate to contact our dedicated support team by email or by phone at (323) 499-4191. We’re here to help you make informed decisions and ensure a positive experience with CLARITY.
clarity direct neurofeedback
CLARITY
Return Policy
Please note all CLARITY Direct Neurofeedback™ (CLARITY) Starter Kit orders are nonrefundable. Please thoroughly read all pertinent information on the website and contact CLARITY with any questions prior to placing your order.
If you did not receive the item(s) that you ordered or are missing items that were supposed to come with your order, please reach out to the CLARITY Support Team at +1 (323) 705 3031 or by email. We can only process these requests within 30 days from the shipping date.
CDN Exchange Policy
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +1 (323) 705 3031 with details of the product and the defect. CLARITY needs to be officially notified within 48hrs of receiving the product. You can send the item you consider defective to the address below. You will be reimbursed for shipping and will be responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your item sent for exchange.
Upon receipt of the defective product, we will complete an examination and notify you through email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
We only accept exchanges of the hardware we sell directly to you. If we suspect you’re abusing the exchange policy (for example by exchanging products on multiple occasions or on a seasonal basis), we reserve the right to refuse your exchange.
Address:
11620 Wilshire Blvd.
9th Floor
Los Angeles, CA 90025
Please Note: The warranty on replacement CLARITY Starter Kits is based on the original units fulfillment date. A replacement kit does not extend the 1 year warranty.
The warranty only covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters.
Limitation of Liability
CLARITY does not accept liability for the purchase, use or return of CLARITY hardware or other products beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost or corrupted data or software, or the provision of services and support.
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We’re excited to hear from you about CLARITY Direct Neurofeedback. Have any questions about integrating it into your practice? We’re here to help!
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Schedule a free consultation with our team and let’s explore how we can elevate your practice and empower your clients.”
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Ready to explore CLARITY Direct Neurofeedback? A NeuroCoach awaits. Call Now 310-499-4191.