We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at +1 (323) 705 3031 with details of the product and the defect. CLARITY needs to be officially notified within 48hrs of receiving the product. You can send the item you consider defective to the address below.  You will be reimbursed for shipping and will be responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your item sent for exchange.

Upon receipt of the defective product, we will complete an examination and notify you through email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

We only accept exchanges of the hardware we sell directly to you. If we suspect you’re abusing the exchange policy (for example by exchanging products on multiple occasions or on a seasonal basis), we reserve the right to refuse your exchange.

Address:

11620 Wilshire Blvd.
9th Floor
Los Angeles, CA 90025

Please Note: The warranty on replacement CLARITY Starter Kits is based on the original units fulfillment date. A replacement kit does not extend the 1 year warranty.

The warranty only covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters.